[Wilburn]

Yes that is what I find now with just about everyone I have the misfortune to deal with.

We own a very successful company and love dealing by email as it is so convenience (we hate phone calls)

Emails are great as you can:
Compose email in your own time.
Send when you are ready.
Person reads and replies at their convenience.

However, phone calls ALWAYS get priority.

Once in Pizza Hut, I wanted to pay but there was no one on the till, so I phoned them from my mobile and said I was waiting at the till to pay.

I did the same trick once in Apples Car Clinic (remember them?) The reception was full of customers but no one there, so I phoned them up (phone on the counter rang) after half a dozen rings, someone appeared, so I hung up just as he answered the phone (ignored the people queuing) then noticed noone was then and had to deal with us lot waiting!