Quote:
Originally Posted by viper Jim  Hi what was so bad AF? |
It's a while back but basicaly it went like this, I didnt have as many problems as a lot of people had with fux but to summarise, at one renewal I was promised my documents but no docs arrived, I'd paid but got written to to say I hadnt paid (3 times) and each time I rang to address this I was told to ignore it then written to and told because I hadnt paid (I had....) the insurance was cancelled, rang again they said ignore it, what landed next??? A letter saying my insurance was cancelled, then a letter thanking me for my payment. Then the docs.
You dont want to know the shenanagins I went through on agreed value after following their requests to the letter; comical if it wasnt true.
Then at the next renewal a letter saying they would take the money for the renewal from my credit card unless they heard from me in the next 14 days; cheeky buggers; that did it for me and I so, not trusying Flux at all, I cancelled the card, and rang BB; best move I made; spoke to a person who understood insurance rather than an AF clone reading from a script, and was promised docs which arrived on time, agreed value arrived as promised, all in all a good service and polar opposite to Flux