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View Full Version : Am I being naive or unrealistic? (Probably=)



Flykilla
03-06-13, 02:33 PM
The ole man had a company source and fit a new starter motor. It was ok for a while, but made a screeching noise just as the engine started. Then it started not working. Mostly at really embarrassing times, ie at work or even worse at the garage just as a dodge viper turned up.

Anyway, the ole man has taken the car back to this company and they are going to send the starter back for a replacement, charging him for the time spent getting the faulty one off the car, time spent getting the replacement and then fitting the new one.

I though all of this should be free.. Why should we have to pay for all of this work?

Any thoughts gents?

Rgds

Brad

seph
03-06-13, 02:58 PM
Yeah, right, like I would be paying!

Paul

stu e
03-06-13, 03:13 PM
They supplied the parts. They pay.
Simple.

stevey
03-06-13, 03:42 PM
as a fully paid up warranty manager, let me explain, if the garage that fitted the starter a main franchised dealership they can claim their labour from the manufacturer, if they are a freelance garage all they can claim from the supplier is the part not the labour content, so they are charging your old man.

Lloyd Barnes
03-06-13, 03:42 PM
You don't say how long its been on the car before it started screeching, few weeks and I agree, few months and maybe its a different story and they are just trying to help your old man get a free starter?

Flykilla
03-06-13, 07:00 PM
Cheers for the input so far.

This new starter was a new high output shielded one for a SBC and was fitted a few months back. I have used the car probably about 10 times. It has always screeched and went back after a few weeks for a check, but they said that was normal. ( I was under the impression that a starter should not screech), now it has cut out 4 times in the last 5 outings.

This garage are a classic car specialist (freelance) and got the starter from a fairly well known place that provide all sorts of engine and car spares. The starter is still under warranty.

Does that help?

seph
03-06-13, 07:09 PM
Cheers for the input so far.

This new starter was a new high output shielded one for a SBC and was fitted a few months back. I have used the car probably about 10 times. It has always screeched and went back after a few weeks for a check, but they said that was normal. ( I was under the impression that a starter should not screech), now it has cut out 4 times in the last 5 outings.

This garage are a classic car specialist (freelance) and got the starter from a fairly well known place that provide all sorts of engine and car spares. The starter is still under warranty.

Does that help?

It sounds to me like it has not been shimmed correctly. This will cause it to make the noises you hear and it's not normal.

Paul

Lloyd Barnes
03-06-13, 07:29 PM
It sounds to me like it has not been shimmed correctly. This will cause it to make the noises you hear and it's not normal.

Paul

Wot he said

Flykilla
03-06-13, 08:16 PM
It sounds to me like it has not been shimmed correctly. This will cause it to make the noises you hear and it's not normal.

Paul

sounds to me like the old man shouldn't be paying then... Thank you very much chaps..