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Thread: help

  1. #1
    Join Date
    Jan 2002
    Location
    Marlow
    Age
    69
    Posts
    1,843

    help

    Hi Guys, I opened a email with a dropbox attachment and of course its locked my email and sent on to everybody in my address book. Norton cant see it. Any ideas?

    Cheers Clive
    On On

  2. #2
    Join Date
    Mar 2002
    Location
    Chester
    Posts
    1,656
    I use Avira - you can get it free but I've subscribed for many years - they have always sorted and virus/scam/Trojan issues and have excellent tech support.
    HTH
    Stan

  3. #3
    Join Date
    Jan 2008
    Location
    Basingstoke
    Posts
    1,131
    Update all the software on your laptop (including O/S). Disconnect from internet then Scan with Antivirus and malware tool (I use Avast for antivirus, then antimalwarebytes for specific scans for malware & trojans).

    Alex

  4. #4
    Join Date
    Oct 2006
    Location
    Toton, Nottinghamshire
    Age
    47
    Posts
    888
    I agree with Alex that a scan with Malwarebytes should identify the problem. Free download is here: https://www.malwarebytes.org/mwb-download/
    Make a note of the exact name of what virus/trojan it picks up before you remove it. Malwarebytes may remove it for you but sometimes they can re-install themselves every time you reboot your PC. Looking up the name on the internet will give you information about the type of virus, how it works and best way to remove. I wouldn't risk opening your e-mail again on that PC until you're sure you've cleaned the virus.

    Russ.
    Joint Area Rep - East Midlands Region
    1984 DAX Cobra
    Rover 3.5 V8 with Holley carburetor.

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