Do not buy a Kit from Fiero

[Big Bloke]

This is a post to warn people about buying any kit from Fiero.
Here is a list of reasons:
They don't know the meaning of customer service.
They don't supply a build manual with the majority of their kits.
Their standard of workmanship is very poor.
They will try to charge you for things that they haven't done.
They will charge you for new items when they supllied and fitted 2nd hand ones.
They will do work that you have not asked to be done and then charge you for doing it.
They will take months to do any work.
They claim that their kits are based on one donor car principle but they are not and they will replace items when they have the car and then charge you for the new part and for doing so.
Steve Briddon is so unhelpfull when you ring for advice it is unbelievable. He will not give specific part details but will say that any will do. One of his personal favourites.
Before you have paid any money they couldn't do enough for you but once you have paid beware, it all changes.

All these examples are from first hand experience and I would be interested to hear from anyone with any experience of Fiero good or bad.

[agwebsites]

As a Fiero owner I am very surprised by your comments. In fact I find it very hard to believe you are talking about the same company that I have dealt with. Not only me, other Fiero owners I have spoken to are equally happy.

‘They don't know the meaning of customer service’ :- It may have something to do with my age, but when I was looking into buying a kit a couple of years ago Fiero and Classic Replicas were the only two companies that seemed to take me seriously. Some companies I wouldn’t have done business with if they offered me the kit at half price! Absolutely no complaints about any of the service I have received from, in fact I would without question recommend them for the service I have always received.

‘They don't supply a build manual with the majority of their kits’ :- I can only speak for the Euro 427, which does come with a build guide. To be honest it is more than enough. It is so simple to build that you don’t need a build manual, just all slots together. As a kid I built more complex Airfix models.

‘Their standard of workmanship is very poor.’ :- My only complaint is that the finish on the body shell requires a lot of work before it is painted. However, I have no complaint with the quality/strength of the body shell. Also, they will do the prep work and painting of the shell for you at a very reasonable price. The chassis appears to be constructed very well and all holes, mounts etc are exactly where they should be. I have also had special engine mounts and manifolds made by them and the workmanship is first class. The engine tuner I use even commented on the build quality of the manifolds.

‘They will do work that you have not asked to be done and then charge you for doing it’ :- An error meant they sent my chassis for powder coating before the kit was delivered. Once I explained that I hadn’t requested this to be done, they without question removed the charge from my invoice, while still letting me keep the coated chassis.

‘They will take months to do any work’ :- Everything I have ordered has been ready when they said it would be and never taken an unreasonable length of time.

‘They claim that their kits are based on one donor car principle but they are not and they will replace items when they have the car and then charge you for the new part and for doing so’ :- Again just speaking about the Euro. It is a single donor kit, with exception to items such as the wiper motor. I did however need to change the Mushrooms at one point as I changed from Granada to Sierra hubs. They swapped them at one of the shows for me, free of charge, even though I had badly painted the old ones.

‘He will not give specific part details but will say that any will do. One of his personal favourites’ :- If he says any will do then any probably will do!

One happy Fiero Customer!